Conflict management training
Defuse a tension before it becomes a deadlock, handle a conflict without losing the relationship. Filmed simulations on your real professional situations.
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“Every criticism, judgment, or expression of anger is the tragic expression of an unmet need.”
— Marshall Rosenberg
by your company or OPCO
Who is this training for?
Who should attend
- Managers and team leaders
- Project managers
- HR managers
- Anyone facing recurring workplace tensions or conflicts
Prerequisites
No technical prerequisites; open to professionals from any sector facing conflict situations.
What you'll be able to do afterwards
- ✓Distinguish disagreement, tension and open conflict, to step in at the right moment
- ✓Spot the early warning signs of a conflict before it breaks out
- ✓Defuse a tense situation assertively, without making it worse
- ✓Move out of fixed relational roles (victim, persecutor, rescuer)
- ✓Rebuild cooperation and trust after a conflict
The programme, step by step
Understanding the mechanics of conflict
- From tension to deadlock: the stages of a conflict
- Spotting the early warning signs (stress, aggression, non-verbal)
- Identifying your own reaction pattern under tension
Defusing and asserting yourself
- Defusing techniques and active listening
- Asserting yourself without tipping into aggression
- Moving out of fixed relational games (victim, persecutor, rescuer)
Filmed simulations — real conflicts
- Simulated conflict situations on your real cases
- Managing emotions in the heat of the moment
- Individual video analysis
- Triple feedback (self, group, trainer)
Practical details & funding
- In person
- Remote
- Company training budget
- OPCO funding for employees of French companies
- Training insurance fund (FAF) for the self-employed in France
Shall we talk?
Frequently asked questions
Negotiation aims at an agreement between two parties with different interests. Conflict management deals with situations where the relationship is already damaged, with tension or emotion to defuse before you can negotiate anything.
Depending on your status, several funding routes are open: company budget, OPCO for employees of French companies, FAF for the self-employed in France. Letmotiv is Qualiopi-certified (no. 11 75 76766 75) — write to us to build the most relevant plan.
Yes. In-company, the simulations are built from your real conflict situations rather than generic cases. Contact us for a tailored quote.
Small groups so each participant practises several times and receives individual feedback.
Participants with disabilities are invited to contact us via the contact form on this page so we can look into possible accommodations.
